Terms & Conditions

1. Definitions

In these Terms and Conditions, unless the context otherwise requires, the following terms shall have the meanings set forth below:

• "sgc11," "we," "us," "our" refers to the online gaming platform operated at https://sgc11.cam and its affiliated entities.
• "User," "you," "your," "player," "member" refers to any individual who registers for and uses the sgc11 platform.
• "Account" refers to the personal gaming account created by a user on the sgc11 platform.
• "Services" refers to all gaming, betting, and related services provided by sgc11, including sports betting, live casino games, lottery games (including togel), slot games, and other gaming products.
• "Website" refers to https://sgc11.cam and all associated subdomains, mobile applications, and platforms through which sgc11 services are delivered.
• "Deposit" refers to funds transferred by a user into their sgc11 account for the purpose of wagering.
• "Withdrawal" refers to funds transferred from a user's sgc11 account to their designated bank account or payment method.
• "Bonus" refers to promotional credits, free bets, free spins, or other incentives offered by sgc11 subject to specific terms.
• "Wager" or "Stake" refers to the amount of money placed on a bet or game.

2. Acceptance of Terms

By registering an account with sgc11, accessing the website, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Responsible Gaming Policy. These terms constitute a legally binding agreement between you and sgc11.

If you do not agree with any part of these terms, you must not register an account or use our services. Continued use of sgc11 services following any modifications to these terms constitutes acceptance of those modifications.

We reserve the right to amend, modify, or update these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically. The "Last Updated" date at the top of this document indicates when the terms were last revised. Material changes will be communicated via email or prominent notice on the website.

3. Eligibility Requirements

To register an account and use sgc11 services, you must meet all of the following eligibility criteria:

• Age Requirement: You must be at least 21 years of age. sgc11 strictly enforces this minimum age requirement and will request identity verification documents to confirm your age. Underage gambling is prohibited, and any accounts found to belong to individuals under 21 will be immediately closed with funds forfeited.
• Residency: You must be a resident of Indonesia at the time of registration and account use. sgc11 is designed specifically for the Indonesian market and may not be available or legal in all jurisdictions.
• Legal Capacity: You must have the legal capacity to enter into a binding contract under the laws applicable to you.
• Single Account: You may register only one account with sgc11. Multiple accounts belonging to the same individual are strictly prohibited and will result in account closure and forfeiture of funds.
• Legal Compliance: You are responsible for understanding and complying with all laws and regulations applicable to online gaming in your jurisdiction. While sgc11 is licensed internationally, you acknowledge that the legal status of online gambling in Indonesia is complex, and you assume full responsibility for ensuring your use of our services is lawful.
• Not Excluded: You must not be on any self-exclusion list, gambling prohibition registry, or restricted from gambling activities by court order, regulatory authority, or previous agreement with sgc11.

4. Account Registration and Security

4.1 Registration Process

To create an account with sgc11, you must provide accurate, current, and complete information during the registration process. Required information includes your full legal name, date of birth, residential address, email address, phone number, and preferred currency (Indonesian Rupiah). You agree to update this information promptly if it changes.

Providing false, misleading, or fraudulent information is grounds for immediate account termination and may result in forfeiture of funds and legal action. sgc11 reserves the right to verify the accuracy of information provided by requesting supporting documentation.

4.2 Identity Verification (KYC)

In accordance with international anti-money laundering regulations and to protect the security of our platform, sgc11 requires all users to complete identity verification (Know Your Customer or KYC) procedures. You will be required to submit the following documents:

• Valid Indonesian National Identity Card (KTP) showing your photo, name, date of birth, and address
• Proof of residential address (utility bill, bank statement, or government-issued document dated within the last three months)
• Clear selfie photograph holding your ID next to your face for visual verification

Withdrawal requests cannot be processed until identity verification is complete. sgc11 reserves the right to request additional documentation at any time to verify account ownership, source of funds, or compliance with regulatory requirements. Failure to provide requested documentation within 30 days may result in account suspension or closure.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your account username and password. You must not share your login credentials with any third party. All activity conducted through your account is your responsibility, regardless of whether such activity was authorized by you.

You agree to notify sgc11 immediately if you become aware of any unauthorized use of your account or any security breach. sgc11 will not be liable for any loss or damage arising from your failure to protect your account credentials.

We recommend using a strong, unique password for your sgc11 account and enabling two-factor authentication if available. Do not use public or shared computers to access your account, and always log out after each session.

5. Deposits and Withdrawals

5.1 Deposits

sgc11 accepts deposits via Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallets (OVO, DANA, GoPay, ShopeePay). The minimum deposit amount is Rp 50,000, and the maximum deposit amount varies by payment method and account status (typically Rp 100,000,000 per transaction).

Deposits made via bank transfer during Indonesian banking hours (Monday-Friday, 08:00-16:00 WIB) are typically processed within 5 minutes. Transfers outside banking hours may take up to 24 hours. E-wallet deposits are processed instantly 24/7.

You may only deposit funds from a bank account or payment method registered in your own name. Third-party deposits are strictly prohibited and will be returned to the sender. sgc11 reserves the right to request proof of ownership for any payment method used.

All deposits are final and non-refundable except in cases of technical error or duplicate transactions. sgc11 does not charge fees for deposits, but your bank or payment provider may apply their own fees.

5.2 Withdrawals

You may request withdrawal of funds from your sgc11 account at any time, subject to the following conditions:

• Your account must have completed identity verification (KYC)
• All bonus wagering requirements must be met before withdrawing bonus-related winnings
• The minimum withdrawal amount is Rp 100,000
• Withdrawals can only be made to a bank account registered in your name and verified during KYC
• You must have wagered your deposited amount at least once before withdrawing (standard anti-money-laundering requirement)

Withdrawal processing times vary by account verification status and withdrawal history. First-time withdrawals may take 24-48 hours for additional security checks. Subsequent withdrawals from verified accounts are typically processed within 24 hours on business days. Large withdrawals exceeding Rp 50,000,000 may require additional verification and extended processing times.

sgc11 reserves the right to request additional documentation or verification before processing any withdrawal. We also reserve the right to reverse or cancel withdrawals if we suspect fraudulent activity, money laundering, bonus abuse, or violation of these terms.

5.3 Currency

All financial transactions on sgc11 are conducted in Indonesian Rupiah (IDR). If you deposit funds in a different currency, they will be converted to IDR at the prevailing exchange rate, and your bank or payment provider may charge conversion fees.

6. Bonuses and Promotions

sgc11 may offer bonuses, promotions, free bets, free spins, cashback, and other incentives from time to time. All bonuses are subject to specific terms and conditions, which will be stated clearly on the promotional page. By accepting a bonus, you agree to comply with those specific terms as well as these general bonus rules:

• Wagering Requirements: Most bonuses are subject to wagering (turnover) requirements before winnings can be withdrawn. For example, a bonus with 30x wagering means you must wager 30 times the bonus amount (or bonus plus deposit amount, as specified) before withdrawal. Different games contribute different percentages toward wagering: slots typically contribute 100%, table games 10-20%, and live dealer games 10%.
• Maximum Bet Limits: While wagering a bonus, the maximum bet per spin or hand is typically Rp 50,000. Exceeding this limit may result in forfeiture of the bonus and associated winnings.
• Eligible Games: Not all games qualify for bonus wagering. Check the specific promotion terms to see which games are eligible.
• Time Limits: Bonuses expire after a specified period (typically 7-30 days). Unused bonuses and wagering progress will be forfeited after expiration.
• One Bonus at a Time: You may have only one active bonus at any given time. You cannot stack or combine multiple bonuses.
• Bonus Abuse: sgc11 strictly prohibits bonus abuse, including but not limited to: creating multiple accounts to claim bonuses multiple times, using betting strategies designed to guarantee profit (e.g., opposite betting on roulette, low-risk hedge betting), colluding with other players, or any other activity that exploits promotional offers contrary to their intended purpose. Detected bonus abuse will result in forfeiture of the bonus, associated winnings, and possible account closure.
• Right to Withdraw Promotions: sgc11 reserves the right to cancel, modify, or withdraw any promotion at any time without prior notice. We may also exclude specific users from promotions at our discretion.

7. Betting Rules and Game Play

7.1 General Betting Rules

All bets placed on sgc11 are governed by the specific rules of each game or sport. These rules are available within each game or in the betting rules section. By placing a bet, you accept these rules. In the event of a dispute, sgc11's interpretation of the rules is final.

Bets are considered confirmed once you receive an on-screen confirmation and a bet ID. It is your responsibility to verify that bets are placed correctly before confirming. Once confirmed, bets cannot be cancelled or modified except in cases of obvious technical error.

sgc11 reserves the right to void bets in the following circumstances: obvious pricing errors (e.g., odds displayed incorrectly due to technical malfunction), duplicate bets placed due to system error, bets placed after an event has started (for pre-match markets), bets placed by individuals who are excluded or self-excluded from gambling, or bets that violate these terms.

7.2 Sports Betting

Sports betting markets are settled based on official results as determined by the relevant sports governing body. Bets are settled on the result at the end of regular time unless otherwise stated (e.g., "Including Overtime" markets). All bets stand regardless of venue changes unless the match is moved to a neutral venue, in which case bets may be voided.

If a match is postponed or suspended, bets will stand if the match is completed within 48 hours of the original scheduled start time. If not completed within 48 hours, bets will be voided and stakes refunded. For live (in-play) betting, if a match is abandoned, bets on markets that have been unconditionally determined (e.g., first goal scorer if a goal has been scored) will stand, while others will be voided.

7.3 Casino Games

All casino games on sgc11 use certified random number generators (RNG) to ensure fair and unpredictable outcomes. RTP (Return to Player) percentages for each game are displayed in the game information screen. Live dealer games are streamed in real-time from professional studios and are subject to the dealer's and pit boss's decisions.

If a game malfunctions or disconnects, all bets will be voided and stakes refunded unless the outcome was already determined before the malfunction. For live dealer games, the dealer's decision is final, and video replay will be used to resolve disputes.

7.4 Togel and Lottery Games

All togel (lottery number prediction) bets are settled based on official draw results from the respective lottery operator (Singapore Pools, Hong Kong Jockey Club, etc.). Draw results are published on sgc11 immediately after they become publicly available. sgc11 does not operate the lottery draws and is not responsible for delays, cancellations, or errors in the official results.

8. Prohibited Activities

The following activities are strictly prohibited and constitute a material breach of these Terms and Conditions:

• Creating multiple accounts to abuse bonuses or circumvent restrictions
• Colluding with other players, sharing information to gain unfair advantage, or syndicate betting
• Using automated betting software, bots, or scripts
• Depositing funds from a payment method not registered in your name (third-party deposits)
• Using sgc11 for money laundering or other illegal financial activities
• Attempting to manipulate game outcomes, exploit software vulnerabilities, or engage in fraudulent activity
• Using VPN, proxy, or other tools to mask your location or circumvent geo-restrictions
• Reverse engineering, decompiling, or attempting to access sgc11's source code or backend systems
• Abusing customer support, using offensive language, or harassing staff
• Allowing others to use your account or transferring your account to another person

Violation of any prohibited activity may result in immediate account suspension or termination, forfeiture of funds, and legal action if applicable.

9. Limitation of Liability

sgc11 operates the platform and services on an "as is" and "as available" basis. While we strive to provide a seamless and reliable experience, we do not guarantee that the website or services will be uninterrupted, error-free, or secure at all times.

To the maximum extent permitted by law, sgc11 and its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the platform, including but not limited to: loss of profits, loss of data, loss of opportunity, or damages resulting from technical malfunctions, server downtime, or unauthorized access to your account.

Our maximum aggregate liability to you for any claims arising from these terms or your use of sgc11 shall not exceed the total amount deposited into your account during the six months preceding the claim.

sgc11 is not responsible for losses resulting from: your failure to protect your account credentials, errors in your betting selections, misunderstanding of game rules, third-party payment processor delays or failures, or actions of third parties beyond our control.

10. Account Termination and Suspension

10.1 Termination by User

You may close your sgc11 account at any time by contacting customer support. Before closing your account, you must withdraw any remaining balance. Accounts with pending bonuses, active wagering requirements, or unresolved disputes cannot be closed until those matters are resolved.

10.2 Termination by sgc11

sgc11 reserves the right to suspend or terminate your account at any time, with or without cause, and with or without notice. Common reasons for account termination include but are not limited to: violation of these Terms and Conditions, fraudulent activity, underage gambling, creating multiple accounts, bonus abuse, money laundering suspicion, providing false information during registration or verification, or abusive behavior toward staff.

Upon termination, any remaining balance will be returned to you via the same payment method used for deposits, minus any amounts owed to sgc11. If your account is terminated due to fraudulent activity or serious breach of terms, sgc11 reserves the right to withhold funds pending investigation and may report the matter to relevant authorities.

10.3 Inactive Accounts

Accounts with no login activity for 12 consecutive months will be classified as inactive. sgc11 may charge a monthly maintenance fee of Rp 50,000 (or the remaining balance, whichever is lower) for inactive accounts. To reactivate your account, log in and contact customer support.

11. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which sgc11 is licensed and operates. Any disputes arising from these terms or your use of sgc11 shall be resolved through the following process:

1. Customer Support: Contact sgc11 customer support first to attempt informal resolution.
2. Formal Complaint: If informal resolution fails, submit a formal written complaint via email with full details of the dispute.
3. Arbitration: If the dispute cannot be resolved through negotiation, both parties agree to binding arbitration under the rules of the licensing jurisdiction.

By agreeing to these terms, you waive any right to participate in class-action lawsuits or class-wide arbitration against sgc11.

12. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact sgc11 customer support:

• Email: [email protected]
• Live Chat: Available 24/7 through the website
• WhatsApp: +62 812-3456-7890

Our customer support team operates 24 hours a day, 7 days a week, with Indonesian-speaking agents available to assist you. For urgent matters, live chat is the fastest method of contact.